Terms & Conditions
Terms & Conditions
Last updated: [INSERT DATE]
These Terms & Conditions ("Terms") apply to your use of the O K SUZZY KITCHEN website and to orders placed through our website.
By using our website or placing an order, you agree to these Terms. Please read them carefully before placing an order.
1. About Us
Business Name: O K SUZZY KITCHEN
Business Address: Manchester, uk
Phone: +44 7824020532
In these Terms, "we", "us" and "our" refer to O K SUZZY KITCHEN.
"You" and "your" refer to the person using our website or placing an order.
2. Our Food
We prepare homemade Nigerian food using the ingredients and recipes described on our menu.
Menu descriptions are provided to help you understand the dishes we offer. Ingredients, preparation methods and availability may occasionally change.
Protein options and certain dishes may be unavailable on particular days.
Where an ingredient or protein is unavailable, we may contact you to discuss an alternative or appropriate solution.
3. Placing an Order
Orders can be placed through our online ordering system.
When placing an order, you are responsible for ensuring that:
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Your contact details are correct.
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Your selected dishes and quantities are correct.
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Your selected portion sizes are correct.
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Your protein choices are correct.
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Your collection or delivery information is accurate.
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- Any relevant allergy or dietary information has been communicated to us before ordering.
4. Order Confirmation
Submitting an order does not necessarily mean that the order has been accepted.
Your order will be confirmed once we have accepted it and, where applicable, payment has been successfully processed.
If we are unable to fulfil your order, we will contact you as soon as reasonably possible.
Where appropriate, any payment already made for an order we cannot fulfil will be refunded.
5. Prices and Payment
Prices are displayed on our website at the time you place your order.
We reserve the right to change prices, menu items and availability at any time. Changes will not affect an order that we have already accepted, except where required by law.
Payment must be made using the payment methods available through our online ordering system.
Payment may be processed by a third-party payment provider. We do not necessarily have access to your full payment card details.
6. Collection
If you select collection, your order will be prepared for collection at the agreed time.
Collection details and instructions will be provided after your order has been confirmed.
Please arrive at the agreed collection time.
If you are unable to collect your order at the agreed time, please contact us as soon as possible.
7. Uber Pickup
You may arrange your own Uber or other courier service to collect your order.
The customer is responsible for:
- Booking the Uber or courier.
- Paying the Uber or courier charges.
- Providing the driver with the correct collection information.
- Ensuring the driver arrives at the correct collection location.
Please do not send an Uber driver before we have confirmed that your order is ready for collection.
Once the order has been handed to your chosen courier, responsibility for the journey and delivery rests with the customer and the courier, subject to any rights you may have under applicable law.
8. Delivery
Local delivery may be available depending on your location.
Where delivery is available:
- Delivery charges are separate from the food order unless otherwise stated.
- Delivery charges are paid by the customer.
- You must provide an accurate delivery address and contact details.
- Someone must be available to receive the order where required.
- We may contact you if there is an issue with the delivery address or access.
Delivery times may vary depending on preparation time, traffic, weather, courier availability and other circumstances outside our reasonable control.
9. Delivery Delays
We will make reasonable efforts to have your order ready for collection or delivery within the agreed timeframe.
However, delays can sometimes occur due to circumstances outside our reasonable control, including:
- Traffic
- Weather
- Courier delays
- Unexpected demand
- Equipment problems
- Utility interruptions
- Other unforeseen circumstances
If we become aware of a significant delay, we will try to contact you.
10. Changes to Orders
If you need to change your order, please contact us as soon as possible.
We will try to accommodate reasonable changes where possible.
However, once food preparation has started, we may be unable to make changes to your order.
Additional charges may apply where a requested change increases the price of the order.
11. Cancellation
Please contact us as soon as possible if you need to cancel an order.
Because our food is prepared specifically for individual orders and may be perishable, cancellation rights may be limited once preparation has started.
Nothing in these Terms affects any cancellation, refund or other consumer rights that cannot legally be excluded or restricted.
12. Refunds and Problems With Your Order
We want you to be happy with your order.
If there is a problem with your food, such as an incorrect item, missing item or significant issue with the order, please contact us as soon as possible.
Please provide:
- Your order number
- A description of the problem
- Relevant photographs where appropriate
- Any other information we reasonably require to investigate the issue
Where appropriate, we may offer a replacement, refund or other appropriate remedy in accordance with your legal rights.
13. Food Quality and Storage
Our food is freshly prepared and packed with care.
Once your order has been collected or delivered, you are responsible for handling and storing the food appropriately.
Please follow any storage, reheating or use-by instructions provided with your order.
Food should not be consumed after the stated use-by period or where it has not been stored safely.
14. Allergies and Dietary Requirements
Please inform us before placing your order if you have a food allergy, intolerance or other dietary requirement.
Potential allergens may include:
Eggs • Wheat/Gluten • Fish • Milk/Dairy • Soya • Nuts • Peanuts • Sesame • Mustard • Celery
Ingredients and recipes may change, and food may come into contact with allergens handled in the kitchen.
We cannot guarantee an allergen-free environment.
If you have a serious allergy, please contact us before ordering so that we can discuss your requirements.
15. Food Hygiene
We take food hygiene and safety seriously.
Food is prepared, handled, stored and packaged using appropriate food hygiene practices.
We hold Level 1, Level 2 and Level 3 Food Hygiene certificates.
You should follow any storage, handling and reheating instructions provided with your order.
16. Menu Availability
We aim to keep our online menu accurate and up to date.
However, certain dishes, proteins or ingredients may occasionally become unavailable.
If an item becomes unavailable after you place an order, we will contact you where reasonably possible to discuss an alternative or appropriate resolution.
17. Promotions and Offers
From time to time, we may offer discounts, promotions or special offers.
Unless otherwise stated:
- Offers are subject to availability.
- Offers cannot be exchanged for cash.
- Offers may have specific expiry dates or conditions.
- We reserve the right to withdraw or amend an offer where permitted by law.
Specific terms may apply to individual promotions.
18. Website Use
You agree to use our website lawfully and responsibly.
You must not:
- Use the website for fraudulent purposes.
- Attempt to gain unauthorised access to the website or its systems.
- Introduce malicious software or harmful code.
- Interfere with the operation or security of the website.
- Use our website in a way that could damage our business or other users.
We may suspend or restrict access where we reasonably believe the website is being misused.
19. Website Information
We try to ensure that information on our website is accurate and up to date.
However, we do not guarantee that every piece of information will always be complete, accurate or free from errors.
This may include information relating to:
- Menu availability
- Ingredients
- Prices
- Portion sizes
- Collection times
- Delivery availability
- Images and descriptions
We reserve the right to correct errors and update website information.
20. Intellectual Property
Unless otherwise stated, the content on this website belongs to or is licensed to O K SUZZY KITCHEN.
This includes, where applicable:
- Business names and logos
- Photographs
- Menu descriptions
- Written content
- Graphics
- Website design
- Other original materials
You must not copy, reproduce, modify, distribute or commercially use our content without our permission, except where permitted by law.
21. Third-Party Services and Links
Our website may use or link to third-party services, including payment providers, online ordering platforms, delivery services and other external websites.
We are not responsible for the content, availability, security or privacy practices of third-party websites or services.
Your use of third-party services may be subject to their own terms and policies.
22. Limitation of Liability
Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
Subject to your legal rights, we will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.
Nothing in these Terms affects your statutory consumer rights.
23. Events Outside Our Control
We will not be responsible for delays or failure to perform our obligations where this is caused by circumstances outside our reasonable control.
Such circumstances may include:
- Severe weather
- Traffic disruption
- Power or utility failure
- Equipment failure
- Supplier problems
- Courier problems
- Government restrictions
- Fire
- Flood
- Other unforeseen events
Where possible, we will notify you and take reasonable steps to minimise the impact.
24. Privacy
We collect and use personal information in accordance with our Privacy Policy.
Please review our Privacy Policy to understand how we collect, use and protect your personal information.
25. Cookies
Our website may use cookies and similar technologies.
Please see our Cookie Policy for further information about the cookies we use and how you can manage your preferences.
COOKIE POLICY
26. Complaints
If you have a complaint about your order, our service or any other aspect of your experience, please contact us directly.
We will try to investigate and resolve the issue fairly and promptly.
Phone: O K SUZZY KITCHEN
27. Changes to These Terms
We may update these Terms from time to time.
The latest version will be published on this page, together with the date it was last updated.
Changes will not affect orders that have already been accepted unless required by law.
28. Governing Law
These Terms are governed by the laws of England and Wales, unless applicable law requires otherwise.
Any disputes will be subject to the applicable courts of England and Wales, subject to your statutory consumer rights.
29. Contact Us
If you have any questions about these Terms, please contact us:
O K SUZZY KITCHEN
Phone: +44 7824020532
Address: Manchester, uk
Last updated: 25/09/2026
Thank You for Ordering With Us
We appreciate your support of our homemade Nigerian food business.
We aim to provide delicious food, clear communication and a convenient ordering experience.
Freshly Prepared • Authentic Flavours • Made With Care
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