Privacy Policy

Last updated: 25/09/2026

We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how O K Suzzy Kitchen ("we", "us" or "our") collects, uses, stores and protects your personal information when you visit our website, contact us or place an order with us.

By using our website or placing an order, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

Business Name: O K SUZZY KITCHEN
Business Address: Manchester, UK
Phone: +44 7824020532

For questions about how we use your personal information, please contact us using the details above.

2. Information We Collect

When you use our website, contact us or place an order, we may collect information such as:

Personal and Contact Information

  • Your name

  • Email address

  • Telephone number

  • Delivery address, where applicable

  • Collection information

  • Other contact details you provide to us

Order Information

When you place an order, we may collect information about:

  • The food and products you order

  • Your chosen portion sizes

  • Protein selections

  • Collection or delivery details

  • Order date and time

  • Order number

  • Special instructions or information you provide about your order

Payment Information

Payments may be processed through a third-party payment provider.

Where payment is processed by a third party, we may not have access to your full card or payment details. The payment provider will process your information in accordance with its own privacy policy and terms.

Information You Choose to Provide

You may also provide information when you:

  • Contact us

  • Complete a contact form

  • Ask about an allergy or dietary requirement

  • Make an enquiry about an order

  • Communicate with us by email, telephone or messaging services

  • Provide feedback

Please avoid sending unnecessary sensitive personal information through contact forms or messages.

3. How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders

  • Arrange collection or delivery

  • Communicate with you about your order

  • Respond to enquiries

  • Answer questions about our food and ingredients

  • Respond to allergy or dietary enquiries

  • Process payments through our payment providers

  • Provide customer service

  • Manage and improve our website and services

  • Keep appropriate business and transaction records

  • Comply with legal and regulatory obligations

  • Prevent fraud, misuse or other unlawful activity

We will only use your personal information where we have a lawful basis to do so.

4. Lawful Basis for Processing

Depending on the circumstances, we may process your personal information because:

  • It is necessary to fulfil a contract with you, such as processing and delivering an order.

  • It is necessary for us to comply with a legal obligation.

  • We have a legitimate interest in operating and improving our business, responding to enquiries and maintaining appropriate business records.

  • You have given consent, where consent is required.

Where we rely on consent, you may withdraw your consent at any time.

5. Food Allergies and Dietary Information

If you tell us about a food allergy, intolerance or dietary requirement, we may need to use that information to help answer your enquiry and prepare or manage your order.

Information relating to allergies or dietary requirements may constitute sensitive personal information under applicable data protection law.

Please only provide information that is necessary for us to understand and respond to your request.

We will use such information only where appropriate and in accordance with applicable data protection requirements.

Please note that we cannot guarantee an allergen-free environment. If you have a serious allergy, please contact us before ordering.

6. Sharing Your Information

We do not sell your personal information.

We may share relevant information with trusted third parties where necessary to operate our business and provide our services.

These may include:

  • Payment providers

  • Website and hosting providers

  • Online ordering platforms

  • Delivery or courier services

  • IT and technical service providers

  • Email or communication providers

  • Professional advisers

  • Government, regulatory or law-enforcement authorities where legally required

For example, if you choose delivery, relevant delivery information may need to be provided to the person or service carrying out the delivery.

We only share information that is reasonably necessary for the relevant purpose.

7. Third-Party Services

Our website may use third-party services to provide functions such as:

  • Online ordering

  • Payment processing

  • Website hosting

  • Analytics

  • Contact forms

  • Maps or location services

  • Delivery services

  • Embedded content

These third parties may process personal information in accordance with their own privacy policies.

Where appropriate, we recommend reviewing the privacy policies of these providers before using their services.

8. Cookies

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that can help a website operate, remember preferences, understand how visitors use the website and improve your experience.

Depending on the cookies we use, they may include:

  • Essential cookies required for the website to function

  • Functional cookies that remember preferences

  • Analytics cookies that help us understand website usage

  • Advertising or marketing cookies, where applicable

Where legally required, we will ask for your consent before using non-essential cookies.

You can also manage cookies through your browser settings and, where available, our cookie preference tool.

For more information, please see our Cookie Policy.

9. Marketing Communications

We may contact you with marketing communications only where we have a lawful basis to do so.

If you have consented to receive marketing communications, you can withdraw your consent at any time.

You can usually unsubscribe by following the unsubscribe instructions included in the relevant message or by contacting us directly.

We will not sell your contact information to third parties for their own marketing purposes.

10. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.

The length of time we keep information may depend on:

  • The nature of the information

  • The purpose for which it was collected

  • Our legal and accounting obligations

  • Whether there is an ongoing business relationship

  • Whether we need the information to resolve a dispute or enforce our agreements

Some information may need to be retained for a longer period where required by law.

11. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against:

  • Unauthorised access

  • Accidental loss

  • Destruction

  • Misuse

  • Alteration

  • Unauthorised disclosure

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

12. Your Data Protection Rights

Under applicable UK data protection law, you may have rights including:

Right of Access

You may request a copy of the personal information we hold about you.

Right to Rectification

You may ask us to correct inaccurate or incomplete information.

Right to Erasure

In certain circumstances, you may ask us to delete your personal information.

Right to Restrict Processing

In certain circumstances, you may ask us to restrict how we use your information.

Right to Object

You may have the right to object to certain types of processing, including processing based on legitimate interests or direct marketing.

Right to Data Portability

In certain circumstances, you may request your information in a structured, commonly used and machine-readable format.

Right to Withdraw Consent

Where we rely on consent, you can withdraw your consent at any time.

These rights are subject to certain legal exceptions and limitations.

13. How to Exercise Your Rights

If you would like to exercise any of your data protection rights, please contact us:

Contact us

We may need to verify your identity before fulfilling certain requests.

We will respond to valid requests within the time period required by applicable data protection law.

14. Complaints

If you have concerns about how we have handled your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to complain to the UK's data protection regulator:

Information Commissioner's Office (ICO)

You can find information about your data protection rights and how to make a complaint through the ICO's website.

ICO WEBSITE

15. Children's Privacy

Our website and services are not specifically directed at children.

We do not knowingly collect personal information from children where such collection is not appropriate or permitted.

If you believe that a child has provided us with personal information unnecessarily, please contact us.

16. International Data Transfers

Some of the third-party services we use may process personal